Two-factor authentication

Introduction of 2FA in Galaxy Next generation on 24th June

 

Data security is our top priority. There are various ways to protect data, e.g. encrypted transmissions, role-specific access controls by different user groups or 2-factor authentication (2FA). 2FA is now being used in more and more companies and also for logins in the private user area and you are probably already familiar with it from these contexts. In order to continue to guarantee security in GALAXYNG, we will be introducing 2FA on 24 June 2024.  
 

The advantages of 2FA

 

  • 2FA adds an extra layer of security to your account and eliminates password risks such as multiple use of the same passwords for different applications
  • 2FA increases the barriers to unauthorised access to the data that can be viewed in GALAXYNG
  • 2FA ensures regulatory compliance/adherence to industry standards for data security

 

Video instructions for setting up 2FA in the web portal

How to set up 2FA in the web portal

2FA via Authenticator app

  1. Enter your user name and password in the login screen as usual.
  2. Create a new account in your Authenticator app. If you are not yet using an Authenticator app, ask your IT department which one is usually used in your company.
  3. Scan the automatically generated QR code that appears on the screen with your Authenticator app.
  4. Enter the code generated by the Authenticator app.

Further options for setting up 2FA

  • 2FA via Microsoft Log-In: For 2FA via Microsoft, please contact your IT department.
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Frequently asked questions

What happens if I do not perform 2FA?

You can use GALAXYNG as usual until 23 June. From 24 June, you will receive a request to set up 2FA. The setup is simple and can be completed in just a few steps so that you can access GALAXYNG as usual once you have finished. It is not necessary or possible to set it up before 24 June. If you do not set up 2FA after 24 June, you will not be able to access GALAXYNG.

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Who has to carry out the 2FA?

The 2FA applies worldwide and must be carried out by all users.

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Do I need a smartphone to set up 2FA?

The 2FA can be set up conveniently using a smartphone (via app). For all users who cannot/ do not want to use their smartphone, there is the following option to set up 2FA: Download the Authenticator app to your desktop. 

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When should I perform the 2FA?

On 24 June, you will receive a prompt to set up 2FA when you start GALAXYNG. The setup is simple and can be completed in just a few steps so that you can access GALAXYNG as usual once it is finished. It is not necessary or possible to set it up before 24 June.

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How can I perform the 2FA?

From 24 June, you will receive a request to set up 2FA. The setup is simple and can be completed in just a few steps, so that you can access GALAXYNG as usual once it is finished. The 2FA can be set up conveniently using your smartphone (via app) or via the Microsoft log-in. You can find out how this works in the video above or via our help documents on this website.

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I have problems with the setup.

The setup is simple and can be completed in just a few steps, so that you can access GALAXYNG as usual once you have finished. If you still have difficulties setting up 2FA, please use the video above or our help documents on this website.

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What do I need to consider if I want to access GALAXY Next Generation outside Europe?

Users outside Europe proceed in the same way as users within Europe. You will receive a prompt to set up 2FA when you open GALAXYNG. Follow the steps described. You can also find help in the video above or via our help documents on this website.

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Your contact person

Do you have any further questions or would you like to speak to a personal contact about setting up 2FA? Our GALAXYNG expert Thomas Fante will be happy to help you from Monday to Thursday.

Mail: tfante@insight-health.de

Telephone: +49 6126 955 16

Thomas Fante

Thomas Fante, Senior Client Consultant at INSIGHT Health