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Customer Satisfaction
Satisfied customers are the highest recognition any company can receive. As one of the leading providers in market and health services research, Insight Health consistently earns top ratings in customer satisfaction.
To measure how satisfied our customers are, we regularly conduct anonymous surveys and highly value your suggestions and feedback. This enables us to truly understand your needs and expectations – and to meet them in the best possible way.
Customer Satisfaction: 97 %
The result of our 2025 customer satisfaction survey is clear: Insight Health has once again received a top grade for customer satisfaction, fully confirming last year’s outcome.
Our customers have awarded us top marks again in 2025. With a Customer Satisfaction Score (CSAT) of 97 %, we are delighted to see such consistently positive feedback.
CSAT is an established metric used to measure current customer satisfaction. The result is expressed as a percentage: all positive responses are divided by the total number of responses and then multiplied by 100.
Results of the 2025 customer satisfaction survey
What Clients Say About Insight Health
We conduct our customer satisfaction surveys on a regular basis – and always anonymously. This gives us an accurate picture of what our clients really think and value. The following statements received very high approval ratings in our most recent survey:
- Insight Health’s solutions create real added value for my work. ✓
- Insight Health helps me identify and leverage potential. ✓
- Working with Insight Health is based on trust. ✓
In addition, the latest survey once again highlighted – and explicitly praised – the quality of our consulting, our customer service, and the specialist expertise of our employees.
“So far, Insight Health has always found a solution for all our requests – even for more complex, one-off inquiries on specialized topics. And if Insight Health is not able to handle a request directly, they provide contact details for, for example, agencies that can address our needs.”
“I especially appreciate the personal support, the quick response to follow-up questions, and the high data quality. It’s clear that you have a strong understanding of our needs as a custome — both in terms of content and collaboration. Working with you is consistently solution-oriented, reliable, and enjoyable.”
“Your team is always quick and dependable when it comes to responding to questions and requests. The webinars on Galaxy NG, market developments, and related topics are always very interesting and extremely helpful for my day-to-day work.”
We greatly appreciate your candid feedback and are very pleased with the positive responses regarding customer satisfaction.
If you would like to share praise or criticism outside of our regular surveys, please feel free to contact your dedicated account representative directly. Alternatively, you can reach out to us anytime.
Our Service – Your Success
The consistently high level of customer satisfaction at Insight Health speaks for itself: We are far more than a reliable data provider. We get to the heart of your questions, deliver data-driven insights, and support you as a trusted Big Data partner in the healthcare market to help you achieve the best possible results.
Advantages of Insight Health
- Reliable data availability: We deliver on time, according to clearly defined timelines – to you and, if needed, directly to your partners.
- Unique data foundation: We build and maintain comprehensive databases on the pharmaceutical market, continuously expanding them and tailoring them to specialty markets such as oncology or medical cannabis.
- High data transparency: We are open about both the possibilities and the limitations of our data, enabling you to base your decisions on a consistently reliable foundation.
- Outstanding data quality: Representative panel coverage, validation of raw data, model and extrapolation data, client-specific quality checks, and much more.
- Transparent and fair pricing: Our pricing is fully transparent, making it easier for you to plan and manage your budgets.